I can't start my phone

Turn use of phone lock code on or off

Press Settings.
Press Face ID & Passcode.
Press Turn Passcode On and key in a phone lock code of your own choice twice.
Press the indicator next to
If you turn on the function, press Enable.
Press Turn Passcode Off and key in the phone lock code.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
  • 1
    Find "Face ID & Passcode"
    • Press Settings.
    • Press Face ID & Passcode.
  • 2
    Turn on use of phone lock code
    • Press Turn Passcode On and key in a phone lock code of your own choice twice.
  • 3
    Turn deletion of data on or off
    • Press the indicator next to "Erase Data" to turn the function on or off.
    • If you turn on the function, press Enable.
  • 4
    Turn off use of phone lock code
    • Press Turn Passcode Off and key in the phone lock code.
  • 5
    Return to the home screen
    • Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Can you turn on your phone?

It's important to find out if you can turn on your phone. If you can't turn on your phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your phone.