I can't start my phone

Turn use of phone lock code on or off

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Security & location.
Press Pixel Imprint.
Press NEXT.
Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Press the required setting.
Press DONE.
Follow the instructions on the screen to add your fingerprint.
Press the Home key to return to the home screen.
Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Security & location.
Press Screen lock and key in the current phone lock code.
Press None and follow the instructions on the screen to turn off use of phone lock code.
Press YES, REMOVE.
Press the Home key to return to the home screen.
  • 1
    Find "Security & location"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Security & location.
  • 2
    Create phone lock code using a fingerprint
    • Press Pixel Imprint.
    • Press NEXT.
    • Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
    • Press the required setting.
    • Press DONE.
    • Follow the instructions on the screen to add your fingerprint.
  • 3
    Return to the home screen
    • Press the Home key to return to the home screen.
  • 4
    Turn off use of phone lock code
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Security & location.
    • Press Screen lock and key in the current phone lock code.
    • Press None and follow the instructions on the screen to turn off use of phone lock code.
    • Press YES, REMOVE.
  • 5
    Return to the home screen
    • Press the Home key to return to the home screen.

Can you turn on your phone?

It's important to find out if you can turn on your phone. If you can't turn on your phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your phone.