Personal Home Support Centre Device Guides Sony Xperia XZ2 Basic functions I can't start my phone

Sony Xperia XZ2

Android 8.0
Back to section Basic functions

I can't start my phone

The phone lock code is turned on

Turn use of phone lock code on or off

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Lock screen & security.
Press Fingerprint Manager.
Press NEXT.
Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Press the required setting.
Press DONE.
Follow the instructions on the screen to add your fingerprint.
Press DONE.
Press the Home key to return to the home screen.
Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Lock screen & security.
Press Screen lock and key in the current phone lock code.
Press None.
Press YES, REMOVE.
Press the Home key to return to the home screen.
  • 1
    Find "Lock screen & security"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Lock screen & security.
  • 2
    Add fingerprint
    • Press Fingerprint Manager.
    • Press NEXT.
    • Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
    • Press the required setting.
    • Press DONE.
    • Follow the instructions on the screen to add your fingerprint.
    • Press DONE.
  • 3
    Return to the home screen
    • Press the Home key to return to the home screen.
  • 4
    Turn off use of phone lock code
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Lock screen & security.
    • Press Screen lock and key in the current phone lock code.
    • Press None.
    • Press YES, REMOVE.
  • 5
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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Your phone is locked to Telstra
The SIM is faulty
Your SIM has been permanently blocked
The entered PIN is incorrect
Your phone is network locked to another operator
You're asked to key in the PUK

Can you turn on your phone?

It's important to find out if you can turn on your phone. If you can't turn on your phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your phone.

No