Sony Xperia XZ2

Android 8.0

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I can't send and receive email

Set up your phone for POP3 email

Slide your finger downwards starting from the top of the screen.

Press Email address and key in your email address.

Press Password and key in the password for your email account.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

110

Press Never to keep email on the server when you delete them on your phone.

Press When I delete from Inbox to delete email on the server when you delete them on your phone.

To turn on manual retrieval of email, press Manually.

Press Sync email to turn on the function.

Press the Home key to return to the home screen.

1
Find "Users & accounts"
- Slide your finger downwards starting from the top of the screen.
- Press the settings icon.
- Press Users & accounts.
2
Create new email account
- Press Add account.
- Press Email.
3
Enter email address
- Press Email address and key in your email address.
- Press NEXT.
4
Enter password
- Press Password and key in the password for your email account.
- Press NEXT.
- If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
5
Select server type
- Press POP3.
6
Enter username
- Press the field below "Username" and key in the username for your email account.
7
Enter incoming server
- Press the field below "POP3 server" and key in the name of your email provider's incoming server.
8
Enter incoming port
- Press the field below "Port" and key in 110.
9
Turn deletion of email on server on or off
- Press the drop down list below "Delete email from server".
- Press Never to keep email on the server when you delete them on your phone.
- Press When I delete from Inbox to delete email on the server when you delete them on your phone.
- Press NEXT.
10
Enter outgoing server
- Press the field below "SMTP server" and key in the name of your email provider's outgoing server.
11
Enter outgoing port
- Press the field below "Port" and key in 25.
12
Turn on SMTP authentication
- Press the indicator next to "Require sign-in." to turn on the function.
- Press the field below "Username" and key in the username of your email provider's outgoing server.
- Press the field below "Password" and key in the password for your email provider's outgoing server.
- Press NEXT.
13
Select setting for retrieval of new email
- Press SHOW MORE SYNC OPTIONS.
- Press the drop down list below "Automatically".
- Press the required setting.
- To turn on manual retrieval of email, press Manually.
14
Turn on email synchronisation
- Press Sync email to turn on the function.
- Press NEXT.
15
Select notification for new email
- Press the required setting.
- Press NEXT.
16
Enter email account name
- Press the field below "Set account name (optional)" and key in the required name.
17
Key in sender name
- Press the field below "Your name (shown on outgoing messages)" and key in the required sender name.
- Press FINISH SETUP.
18
Return to the home screen
- Press the Home key to return to the home screen.

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Your phone hasn't been correctly set up for POP3 email

Set up your phone for POP3 email

110

1
Find "Users & accounts"
- Slide your finger downwards starting from the top of the screen.
- Press the settings icon.
- Press Users & accounts.
2
Create new email account
- Press Add account.
- Press Email.
3
Enter email address
- Press Email address and key in your email address.
- Press NEXT.
4
Enter password
- Press Password and key in the password for your email account.
- Press NEXT.
- If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
5
Select server type
- Press POP3.
6
Enter username
- Press the field below "Username" and key in the username for your email account.
7
Enter incoming server
- Press the field below "POP3 server" and key in the name of your email provider's incoming server.
8
Enter incoming port
- Press the field below "Port" and key in 110.
9
Turn deletion of email on server on or off
- Press the drop down list below "Delete email from server".
- Press Never to keep email on the server when you delete them on your phone.
- Press When I delete from Inbox to delete email on the server when you delete them on your phone.
- Press NEXT.
10
Enter outgoing server
- Press the field below "SMTP server" and key in the name of your email provider's outgoing server.
11
Enter outgoing port
- Press the field below "Port" and key in 25.
12
Turn on SMTP authentication
- Press the indicator next to "Require sign-in." to turn on the function.
- Press the field below "Username" and key in the username of your email provider's outgoing server.
- Press the field below "Password" and key in the password for your email provider's outgoing server.
- Press NEXT.
13
Select setting for retrieval of new email
- Press SHOW MORE SYNC OPTIONS.
- Press the drop down list below "Automatically".
- Press the required setting.
- To turn on manual retrieval of email, press Manually.
14
Turn on email synchronisation
- Press Sync email to turn on the function.
- Press NEXT.
15
Select notification for new email
- Press the required setting.
- Press NEXT.
16
Enter email account name
- Press the field below "Set account name (optional)" and key in the required name.
17
Key in sender name
- Press the field below "Your name (shown on outgoing messages)" and key in the required sender name.
- Press FINISH SETUP.
18
Return to the home screen
- Press the Home key to return to the home screen.