I can't start my phone
You're asked to key in the PUKTo retrieve your PUK please use our online form.
Your phone is locked to TelstraContact us to have your phone unlocked.
Your phone is network locked to another operatorBefore you can use a Telstra SIM, you need to unlock your phone using an unlock code. To obtain the unlock procedure, contact the operator that locked your phone.
Your SIM has been permanently blockedPlease contact us to have a new SIM sent to you.
The SIM is faultyPlease contact us to have a new SIM sent to you.
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