No message tone is heard on incoming messages

The message tone has been turned off

Turn on the message tone.

1 of 10 steps Press Messages.
2 of 10 steps Press the menu icon.
3 of 10 steps Press Settings.
4 of 10 steps Press Notifications.
5 of 10 steps Press Status bar until the function is turned on.
6 of 10 steps Press Notification sound.
7 of 10 steps Press the different message tones to listen to them.
8 of 10 steps Once you've found a message tone you like, press Done.
9 of 10 steps Press the Home key to return to the home screen.