Device Guides

Samsung Galaxy S III

I can't send and receive picture messages

There's an error at the receiving end
Data roaming is turned off
The picture message isn't written correctly
Mobile data is turned off
Your phone hasn't been correctly set up for picture messaging
Solved Not solved

There's an error at the receiving end

Send a picture message to another number.

1 of 17 steps Press Apps.

2 of 17 steps Press Messaging.

3 of 17 steps Press the new message icon.

4 of 17 steps Key in the first letters of the required contact.Matching contacts are displayed.

5 of 17 steps Press the required contact.

6 of 17 steps Press the text input field.Write the text for your picture message.

7 of 17 steps Press the attachment icon.Select one of the following options:Insert picture, go to 4a.Insert video clip, go to 4b.Insert audio file, go to 4c.

8 of 17 steps Press Pictures.Go to the required folder.

9 of 17 steps Press the required picture.

10 of 17 steps Press Videos.Go to the required folder.

11 of 17 steps Press the required video clip.

12 of 17 steps Press Audio.

13 of 17 steps Press the required audio file.

14 of 17 steps Press Done.

15 of 17 steps Press the send icon when you've finished your picture message.

16 of 17 steps Press the Home key to return to standby mode.

Did this solve your problem?

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Data roaming is turned off

Turn on data roaming.

1 of 9 steps Press Apps.

2 of 9 steps Press Settings.

3 of 9 steps Press More settings.

4 of 9 steps Press Mobile networks.

5 of 9 steps Press Data roaming to turn the function on or off.

6 of 9 steps Press OK, if required.

7 of 9 steps When the box next to the menu item is ticked (V), the function is turned on.

8 of 9 steps Press the Home key to return to standby mode.

Did this solve your problem?

Yes No

The picture message isn't written correctly

See how to write and send a picture message.

1 of 17 steps Press Apps.

2 of 17 steps Press Messaging.

3 of 17 steps Press the new message icon.

4 of 17 steps Key in the first letters of the required contact.Matching contacts are displayed.

5 of 17 steps Press the required contact.

6 of 17 steps Press the text input field.Write the text for your picture message.

7 of 17 steps Press the attachment icon.Select one of the following options:Insert picture, go to 4a.Insert video clip, go to 4b.Insert audio file, go to 4c.

8 of 17 steps Press Pictures.Go to the required folder.

9 of 17 steps Press the required picture.

10 of 17 steps Press Videos.Go to the required folder.

11 of 17 steps Press the required video clip.

12 of 17 steps Press Audio.

13 of 17 steps Press the required audio file.

14 of 17 steps Press Done.

15 of 17 steps Press the send icon when you've finished your picture message.

16 of 17 steps Press the Home key to return to standby mode.

Did this solve your problem?

Yes No

Mobile data is turned off

Turn on mobile data.

1 of 8 steps Press Apps.

2 of 8 steps Press Settings.

3 of 8 steps Press More settings.

4 of 8 steps Press Mobile networks.

5 of 8 steps Press Use packet data to activate or deactivate the function.

6 of 8 steps When the box next to the menu item is ticked (V), the function is turned on.

7 of 8 steps Press the Home key to return to standby mode.

Did this solve your problem?

Yes No

Your phone hasn't been correctly set up for picture messaging

Set up your phone for picture messaging.

1 of 40 steps Press Apps.

2 of 40 steps Press Settings.

3 of 40 steps Press More settings.

4 of 40 steps Press Mobile networks.

5 of 40 steps Press Access Point Names.

6 of 40 steps Press the Menu key.

7 of 40 steps Press New APN.

8 of 40 steps Press Name.

9 of 40 steps Key in Telstra MMS and press OK.

10 of 40 steps Press APN.

11 of 40 steps Key in telstra.mms and press OK.

12 of 40 steps Press MMSC.

13 of 40 steps Key in http://mmsc.telstra.com:8002 and press OK.

14 of 40 steps Press MMS proxy.

15 of 40 steps Key in 10.1.1.180 and press OK.

16 of 40 steps Press MMS port.

17 of 40 steps Key in 80 and press OK.

18 of 40 steps Press MCC.

19 of 40 steps Key in 505 and press OK.

20 of 40 steps Press MNC.

21 of 40 steps Key in 01 and press OK.

22 of 40 steps Press Authentication type.

23 of 40 steps Press None.

24 of 40 steps Press APN type.

25 of 40 steps Key in mms and press OK.

26 of 40 steps Press the Menu key.

27 of 40 steps Press Save.

28 of 40 steps Press the Home key to return to standby mode.

29 of 40 steps Press Apps.

30 of 40 steps Press Messaging.

31 of 40 steps Press the Menu key.

32 of 40 steps Press Settings.

33 of 40 steps Press Delivery reports below Multimedia message (MMS) settings to turn the function on or off.

34 of 40 steps When the box next to the menu item is ticked (V), the function is turned on.

35 of 40 steps Press Auto-retrieve to turn on the function.

36 of 40 steps When the box next to the menu item is ticked (V), the function is turned on.

37 of 40 steps Press Roaming auto-retrieve to turn off the function.

38 of 40 steps When the box next to the menu item is empty, the function is turned off.

39 of 40 steps Press the Home key to return to standby mode.

Did this solve your problem?

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