I can't make voice calls
- Not adequate network coverage
- There's an error at the receiving end
- There is a temporary network problem
- Your number is no longer in service
- Roaming isn't activated on your service
- The selected network is out of range
- Flight mode is turned on
- There's no credit on your prepaid phone
- Solved Not solved
Not adequate network coverageCheck our network coverage maps for coverage information and to confirm expected signal strength and speeds in your area.
If you've checked the map and aren't getting reception, but think you should be, we need to know about it. Please complete our coverage feedback form on the same page.
There's an error at the receiving endTry making a call to another number. If this doesn't help, please contact us.
There is a temporary network problemTry making a call later or when you're in another area.
Check our Service Status Page for any scheduled or unexpected events, such as maintenance work or outages that may affect your Telstra services.
Your number is no longer in servicePlease contact us for further assistance.
Roaming isn't activated on your serviceFrom 12 May 2015, International Roaming is automatically active on new Telstra mobile services. Please visit our web page for more information.
The selected network is out of range
Turn on automatic network selection.
We are pleased that you solved your problem!
Unfortunately, we haven't been able to resolve your issue.
Please contact us so that one of our technical support consultants can help you.