No ring tone is heard on incoming calls

Turn off silent mode.

1 of 4 steps Press and hold On/Off.To turn on silent mode:

2 of 4 steps Press Mute.To turn off silent mode:

3 of 4 steps Press Sound.

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Select ring volume.

1 of 2 steps Press the upper or lower part of the Volume key to select the required ring volume.

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Samsung Galaxy S5