I can't start my phone

Turn use of phone lock code on or off

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Lock screen and security.
Press Iris Scanner.
Press CONTINUE.
Press the required setting and follow the instructions on the screen to create an additional phone lock code.
Press CONTINUE.
Follow the instructions on the screen to create the phone lock code using iris scanning.
Press Screen lock type and key in the current phone lock code.
Press None and follow the instructions on the screen to turn off use of phone lock code.
Press the Home key to return to the home screen.
  • 1
    Find "Lock screen and security"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Lock screen and security.
  • 2
    Create phone lock code using iris scanning
    • Press Iris Scanner.
    • Press CONTINUE.
    • Press the required setting and follow the instructions on the screen to create an additional phone lock code.
    • Press CONTINUE.
    • Follow the instructions on the screen to create the phone lock code using iris scanning.
  • 3
    Turn off use of phone lock code
    • Press Screen lock type and key in the current phone lock code.
    • Press None and follow the instructions on the screen to turn off use of phone lock code.
  • 4
    Return to the home screen
    • Press the Home key to return to the home screen.

Can you turn on your phone?

It's important to find out if you can turn on your phone. If you can't turn on your phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your phone.