Personal Home Support Centre Device Guides Apple iPhone 5 Basic functions I can't turn on my phone

Apple iPhone 5

Back to section Basic functions

I can't turn on my phone

The battery is flat
Your phone doesn't turn on correctly

Turn your phone on and off

Slide your finger right on the screen.
If your SIM is locked, press Unlock.
Key in your PIN and press OK.
Press and drag the power off icon right.
  • 1
    Turn on your phone
    • Press and hold On/Off until your phone is turned on.
  • 2
    Enter your PIN
    • Slide your finger right on the screen.
    • If your SIM is locked, press Unlock.
    • Key in your PIN and press OK.
      The PIN protects your SIM from unauthorised use. If you enter an incorrect PIN three times in a row, your PIN will be blocked.
  • 3
    Turn off your phone
    • Press and hold On/Off.
    • Press and drag the power off icon right.

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The battery is faulty