Restore factory default settings

If your phone gets slow or doesn't work as it usually does, it may help to restore the factory default settings. All settings and configurations you've made on your phone are deleted.

Press Settings.
Press Additional Settings.
Press Back up and reset.
Press Factory data reset.
Press Erase All Content & Settings.
Press Erase Data.
Press Erase Data. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.
  • 1
    Find "Factory data reset"
    • Press Settings.
    • Press Additional Settings.
    • Press Back up and reset.
    • Press Factory data reset.
  • 2
    Restore factory default settings
    • Press Erase All Content & Settings.
    • Press Erase Data.
    • Press Erase Data. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.