I can't use my phone's internet connection

Turn mobile data on or off

Press Settings.
Press Dual SIM & Mobile.
Press the indicator next to
Press Apps Using Wi-Fi and Mobile Data.
Press the required application.
Press the required setting.
Press the Home key to return to the home screen.
  • 1
    Find "Dual SIM & Mobile"
    • Press Settings.
    • Press Dual SIM & Mobile.
  • 2
    Turn mobile data on or off
    • Press the indicator next to "Mobile Data" to turn the function on or off.
  • 3
    Turn use of mobile data for applications on or off
    • Press Apps Using Wi-Fi and Mobile Data.
    • Press the required application.
    • Press the required setting.
  • 4
    Return to the home screen
    • Press the Home key to return to the home screen.

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to use the phone's internet connection.