Sony Xperia XZ

Android 6.0

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I can't turn on my phone

1
Turn on your phone
- Press and hold On/Off until your phone is turned on.
2
Enter your PIN
- If you're asked to key in your PIN, do so and press the confirm icon.
  If the wrong PIN is entered three times in a row, your SIM is blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If the wrong PUK is entered ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from Telstra.
3
Turn off your phone
- Press and hold On/Off until a pop-up menu is displayed.
- Press Power off.

Did this solve your problem?

1
Turn on your phone
- Press and hold On/Off until your phone is turned on.
2
Enter your PIN
- If you're asked to key in your PIN, do so and press the confirm icon.
  If the wrong PIN is entered three times in a row, your SIM is blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If the wrong PUK is entered ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from Telstra.
3
Turn off your phone
- Press and hold On/Off until a pop-up menu is displayed.
- Press Power off.

Did this solve your problem?