Personal Home Support Centre Device Guides Sony Xperia XZ2 Messaging & email I can't send and receive picture messages

Sony Xperia XZ2

Android 8.0
Back to section Messaging & email

I can't send and receive picture messages

Your phone hasn't been correctly set up for picture messaging
The picture message isn't written correctly
Mobile data is turned off
Data roaming is turned off

Turn data roaming on or off

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Network & Internet.
Press Mobile network.
Press the indicator next to
If you turn on data roaming, press OK.
Press the Home key to return to the home screen.
  • 1
    Find "Mobile network"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Network & Internet.
    • Press Mobile network.
  • 2
    Turn data roaming on or off
    • Press the indicator next to "Data roaming" to turn the function on or off.
    • If you turn on data roaming, press OK.
  • 3
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No
There's an error at the receiving end

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No