Apple iPad (10th Generation)

When the lock code is turned on, it needs to be entered every time you turn on your tablet.

Solution: Turn use of lock code on or off

Press Settings.

Press Touch ID & Passcode.

Press Turn Passcode On and key in a lock code of your own choice twice.

Press the indicator next to "Erase Data" to turn the function on or off.

If you turn on the function, press Enable.

Press Turn Passcode Off and key in the lock code.

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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If your tablet is network locked to Telstra and you try to use a SIM from another operator, the screen will tell that your SIM is invalid.

Solution: Contact us to have your tablet unlocked.

You can check if your SIM is faulty by inserting it in another device.

Solution: Please contact us to have a new SIM sent to you.

If your SIM has been permanently blocked, you'll need a new SIM.

Solution: Please contact us to have a new SIM sent to you.

If you key in an incorrect PIN, your tablet can't start.

Solution: Check that the PIN is correct.

If your tablet is network locked to another operator and you try to use a SIM from Telstra, the screen will tell you that your SIM is invalid.

Solution: Before you can use a Telstra SIM, you need to unlock your tablet using an unlock code. To obtain the unlock procedure, contact the operator that locked your tablet.

If you've keyed in an incorrect PIN three times in a row, you need to key in the PUK.

Solution: To retrieve your PUK please use our online form.