Personal Home Support Centre Device Guides Apple iPad (8th Generation) Messaging & email I can't send and receive email

Apple iPad (8th Generation)

iPadOS 14.0
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I can't send and receive email

Your tablet hasn't been correctly set up for Telstra Mail using IMAP
Your tablet hasn't been correctly set up for IMAP email
Your tablet hasn't been correctly set up for POP3 email

Set up your tablet for POP3 email

Press Settings.
Press Mail.
Press Accounts.
Press Add Account.
Press Other.
Press Add Mail Account.
Press Name and key in the required sender name.
Press Email and key in your email address.
Press Password and key in the password for your email account.
Press Description and key in the required name.
Press Next.
If this screen is displayed, your email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your tablet.
Press POP.
Press Host Name and key in the name of your email provider's incoming server.
Press Username and key in the username for your email account.
Press Host Name and key in the name of your email provider's outgoing server.
Press Username and key in the username for your email account.
Press Password and key in the password for your email account.
Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.
Press the name of the email account you've just set up.
Press SMTP.
Press the field below
Press the indicator next to
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 25.
25
Press Done.
Press arrow left.
Press Advanced.
Press the indicator next to
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 110.
110
Press arrow left.
Press Done.
Press Fetch New Data.
Press the indicator next to
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.
Press the Home key to return to the home screen.
  • 1
    Find "Accounts"
    • Press Settings.
    • Press Mail.
    • Press Accounts.
  • 2
    Create new email account
    • Press Add Account.
    • Press Other.
      If the name of your email provider is on the list, press this instead.
    • Press Add Mail Account.
  • 3
    Key in sender name
    • Press Name and key in the required sender name.
  • 4
    Enter email address
    • Press Email and key in your email address.
  • 5
    Enter password
    • Press Password and key in the password for your email account.
  • 6
    Enter email account name
    • Press Description and key in the required name.
    • Press Next.
    • If this screen is displayed, your email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your tablet.
  • 7
    Select server type
    • Press POP.
  • 8
    Enter incoming server
    • Press Host Name and key in the name of your email provider's incoming server.
  • 9
    Enter username
    • Press Username and key in the username for your email account.
  • 10
    Enter outgoing server
    • Press Host Name and key in the name of your email provider's outgoing server.
  • 11
    Enter username
    • Press Username and key in the username for your email account.
  • 12
    Enter password
    • Press Password and key in the password for your email account.
    • Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.
  • 13
    Select email account
    • Press the name of the email account you've just set up.
  • 14
    Turn on encryption of outgoing email
    • Press SMTP.
    • Press the field below "PRIMARY SERVER".
    • Press the indicator next to "Use SSL" to turn on the function.
  • 15
    Turn on password encryption
    • Press Authentication.
    • Press Password.
    • Press arrow left.
  • 16
    Enter outgoing port
    • Press Server Port and key in 25.
    • Press Done.
    • Press arrow left.
  • 17
    Turn on encryption of incoming email
    • Press Advanced.
    • Press the indicator next to "Use SSL" to turn off the function.
  • 18
    Turn on password encryption
    • Press Authentication.
    • Press Password.
    • Press arrow left.
  • 19
    Enter incoming port
    • Press Server Port and key in 110.
    • Press arrow left.
    • Press Done.
  • 20
    Select setting for retrieval of new email
    • Press Fetch New Data.
    • Press the indicator next to "Push" to turn the function on or off.
    • If you turn off the function, press the required setting.
    • Press the required email account and follow the instructions on the screen to select settings for the specific account.
  • 21
    Return to the home screen
    • Press the Home key to return to the home screen.

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The email isn't written correctly
The incoming or outgoing mail server isn't available

Can you use your tablet's internet connection?

It's important to find out if you can use your tablet's internet connection. If you can't use your tablet's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No