Personal Home Support Centre Device Guides Apple iPad Pro 11 (2024) Messaging & email I can't send and receive email

Apple iPad Pro 11 (2024)

iPadOS 18
Back to section Messaging & email

I can't send and receive email

Your tablet hasn't been correctly set up for Telstra Mail using IMAP

Set up your tablet for Telstra Mail

Press Settings.
Press Apps.
Press Mail.
Press Mail Accounts.
Press Add Account.
Press Other.
Press Add Mail Account.
Press Name and key in the required sender name.
Press Email and key in your Telstra email address.
Press Password and key in the password for your Telstra email account.
Press Description and key in the required name.
Press Next.
Press IMAP.
Press Host Name and key in imap.telstra.com.
imap.telstra.com
Press Username and key in the username for your Telstra email account.
Press Host Name and key in smtp.telstra.com.
smtp.telstra.com
Press Username and key in the username for your Telstra email account.
Press Password and key in the password for your Telstra email account.
Press Next.
Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.
Press the name of the email account you've just set up.
Press Account Settings.
Press SMTP.
Press the field below
Press the indicator next to
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 465.
465
Press Done.
Press arrow left.
Press Advanced.
Press the indicator next to
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 993.
993
Press arrow left.
Press Done.
Press arrow left.
Press Fetch New Data.
Press the indicator next to
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
  • 1
    Find "Mail Accounts"
    • Press Settings.
    • Press Apps.
    • Press Mail.
    • Press Mail Accounts.
  • 2
    Create new email account
    • Press Add Account.
    • Press Other.
      If the name of your email provider is on the list, press this instead.
    • Press Add Mail Account.
  • 3
    Key in sender name
    • Press Name and key in the required sender name.
  • 4
    Enter email address
    • Press Email and key in your Telstra email address.
      E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 5
    Enter password
    • Press Password and key in the password for your Telstra email account.
  • 6
    Enter email account name
    • Press Description and key in the required name.
    • Press Next.
  • 7
    Select server type
    • Press IMAP.
  • 8
    Enter incoming server
    • Press Host Name and key in imap.telstra.com.
  • 9
    Enter username
    • Press Username and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 10
    Enter outgoing server
    • Press Host Name and key in smtp.telstra.com.
  • 11
    Enter username
    • Press Username and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 12
    Enter password
    • Press Password and key in the password for your Telstra email account.
    • Press Next.
    • Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.
  • 13
    Select email account
    • Press the name of the email account you've just set up.
    • Press Account Settings.
  • 14
    Turn on encryption of outgoing email
    • Press SMTP.
    • Press the field below "PRIMARY SERVER".
    • Press the indicator next to "Use SSL" to turn on the function.
  • 15
    Turn off password encryption
    • Press Authentication.
    • Press Password.
    • Press arrow left.
  • 16
    Enter outgoing port
    • Press Server Port and key in 465.
    • Press Done.
    • Press arrow left.
  • 17
    Turn on encryption of incoming email
    • Press Advanced.
    • Press the indicator next to "Use SSL" to turn on the function.
  • 18
    Turn off password encryption
    • Press Authentication.
    • Press Password.
    • Press arrow left.
  • 19
    Enter incoming port
    • Press Server Port and key in 993.
    • Press arrow left.
    • Press Done.
    • Press arrow left.
  • 20
    Select setting for retrieval of new email
    • Press Fetch New Data.
    • Press the indicator next to "Push" to turn the function on or off.
    • If you turn off the function, press the required setting.
    • Press the required email account and follow the instructions on the screen to select settings for the specific account.
  • 21
    Return to the home screen
    • Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

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Your tablet hasn't been correctly set up for IMAP email
The incoming or outgoing mail server isn't available

Can you use your tablet's internet connection?

It's important to find out if you can use your tablet's internet connection. If you can't use your tablet's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No