Personal Home Support Centre Device Guides Apple iPad Pro 12.9 (2020) Getting started I can't start my tablet

Apple iPad Pro 12.9 (2020)

iPadOS 16.1
Back to section Getting started

I can't start my tablet

The lock code is turned on

Turn use of lock code on or off

Press Settings.
Press Face ID & Passcode.
Press Turn Passcode On and key in a lock code of your own choice twice.
Press the indicator next to
If you turn on the function, press Enable.
Press Turn Passcode Off and key in the lock code.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
  • 1
    Find "Face ID & Passcode"
    • Press Settings.
    • Press Face ID & Passcode.
  • 2
    Turn on use of lock code
    • Press Turn Passcode On and key in a lock code of your own choice twice.
  • 3
    Turn deletion of data on or off
    • Press the indicator next to "Erase Data" to turn the function on or off.
    • If you turn on the function, press Enable.
  • 4
    Turn off use of lock code
    • Press Turn Passcode Off and key in the lock code.
  • 5
    Return to the home screen
    • Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

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Your tablet is locked to Telstra
The SIM is faulty
Your SIM has been permanently blocked
The entered PIN is incorrect
Your tablet is network locked to another operator
You're asked to key in the PUK

Can you turn on your tablet?

It's important to find out if you can turn on your tablet. If you can't turn on your tablet, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your tablet.

No