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Help & support guides for your Apple iPad Pro 12.9 (2021)
I can't send and receive email
If you can't send and receive email, there may be several causes of the problem.
To send and receive email, your tablet needs to be correctly set up for Telstra Mail using IMAP.
Solution: Set up your tablet for Telstra Mail
Press Settings.
Press Mail.
Press Accounts.
Press Add Account.
Press Other.
Press Add Mail Account.
Press Name and key in the required sender name.
Press Email and key in your Telstra email address.
E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
Press Password and key in the password for your Telstra email account.
Press Description and key in the required name.
Press Next.
Press IMAP.
Press Host Name and key in imap.telstra.com.
Press Username and key in the username for your Telstra email account.
The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
Press Host Name and key in smtp.telstra.com.
Press Username and key in the username for your Telstra email account.
The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
Press Password and key in the password for your Telstra email account.
Press Next.
Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.
Press the name of the email account you've just set up.
Press Account.
Press SMTP.
Press the field below "PRIMARY SERVER".
Press the indicator next to "Use SSL" to turn on the function.
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 465.
Press Done.
Press arrow left.
Press Advanced.
Press the indicator next to "Use SSL" to turn on the function.
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 993.
Press arrow left.
Press Done.
Press arrow left.
Press Fetch New Data.
Press the indicator next to "Push" to turn the function on or off.
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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Step 1 of -
To send and receive IMAP email, your tablet needs to be correctly set up for email.
Solution: Set up your tablet for IMAP email
Press Settings.
Press Mail.
Press Accounts.
Press Add Account.
Press Other.
If the name of your email provider is on the list, press this instead.
Press Add Mail Account.
Press Name and key in the required sender name.
Press Email and key in your email address.
Press Password and key in the password for your email account.
Press Description and key in the required name.
Press Next.
If this screen is displayed, your email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your tablet.
Press IMAP.
Press Host Name and key in the name of your email provider's incoming server.
Press Username and key in the username for your email account.
Press Host Name and key in the name of your email provider's outgoing server.
Press Username and key in the username for your email account.
Press Password and key in the password for your email account.
Press Next.
Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.
Press the name of the email account you've just set up.
Press Account.
Press SMTP.
Press the field below "PRIMARY SERVER".
Press the indicator next to "Use SSL" to turn on the function.
It's recommended that you turn on encryption of outgoing email so that all email you send are encrypted and secured in the best possible way.
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 587.
If you're having problems sending email, try keying in 465 instead or ask your email provider for the correct outgoing port.
Press Done.
Press arrow left.
Press Advanced.
Press the indicator next to "Use SSL" to turn on the function.
It's recommended that you turn on encryption of incoming email so that all email you receive are encrypted and secured in the best possible way.
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 993.
Press arrow left.
Press Done.
Press arrow left.
Press Fetch New Data.
Press the indicator next to "Push" to turn the function on or off.
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 1 of -
Step 1 of -
To send and receive POP3 email, your tablet needs to be correctly set up for email.
Solution: Set up your tablet for POP3 email
Press Settings.
Press Mail.
Press Accounts.
Press Add Account.
Press Other.
If the name of your email provider is on the list, press this instead.
Press Add Mail Account.
Press Name and key in the required sender name.
Press Email and key in your email address.
Press Password and key in the password for your email account.
Press Description and key in the required name.
Press Next.
If this screen is displayed, your email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your tablet.
Press POP.
Press Host Name and key in the name of your email provider's incoming server.
Press Username and key in the username for your email account.
Press Host Name and key in the name of your email provider's outgoing server.
Press Username and key in the username for your email account.
Press Password and key in the password for your email account.
Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.
Press the name of the email account you've just set up.
Press SMTP.
Press the field below "PRIMARY SERVER".
Press the indicator next to "Use SSL" to turn on the function.
It's recommended that you turn on encryption of outgoing email so that all email you send are encrypted and secured in the best possible way.
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 587.
If you're having problems sending email, try keying in 465 instead or ask your email provider for the correct outgoing port.
Press Done.
Press arrow left.
Press Advanced.
Press the indicator next to "Use SSL" to turn on the function.
It's recommended that you turn on encryption of incoming email so that all email you receive are encrypted and secured in the best possible way.
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 995.
Press arrow left.
Press Done.
Press Fetch New Data.
Press the indicator next to "Push" to turn the function on or off.
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 1 of -
Step 1 of -
Depending on which mobile network or Wi-Fi network you're connected to, your provider's email servers may be unavailable.
Solution: Contact your email provider for the correct settings for the incoming or outgoing server.