Apple iPad Pro 9.7

Choose another device
Search suggestions will appear below the field as you type
Image 1: Apple iPad Pro 9.7 in White
Slide 1 is active

Browse via device topic

My tablet is not responding

If your tablet stops responding while you're using it, there may be several causes of the problem.

If the screen lock is turned on, you can't use your tablet's screen and keys.

Solution: Turn screen lock on or off

Briefly press On/Off.

Step 1 of -

Step 1 of -

Slide 1 is active

If your tablet freezes, it may help restarting it.

Solution: Restart your tablet

Press and hold the Home key.

Step 1 of -

Step 1 of -

Slide 1 is active

Rather get in touch? Let’s get you connected

Online help & supportGet help
Chat with our teamContact us
My Telstra appDownload My Telstra