Personal Home Support Centre Device Guides Apple iPad Pro 9.7 Getting started I can't activate my tablet

Apple iPad Pro 9.7

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I can't activate my tablet

There's a problem with your SIM
There is a temporary network problem
Not adequate network coverage
The activation is not done correctly

Activate your tablet

If your SIM is locked, press Unlock.
Key in your PIN and press OK.
Press the Home key.
Press the required language.
Press the required country or area.
Follow the instructions on the screen to transfer content from another iOS 11 device or press Set Up Manually.
Press the required Wi-Fi network.
Key in the password for the Wi-Fi network and press Join.
Follow the instructions on the screen to turn on use of Touch ID or press Set Up Touch ID Later.
If you turn off the function, press Don't Use.
Press Passcode Options.
Follow the instructions on the screen to turn on use of lock code or press Don't Use Passcode.
If you turn off the function, press Don't Use Passcode.
Press Set Up as New iPad and follow the instructions on the screen to finish the activation.
  • 1
    Enter your PIN
    • If your SIM is locked, press Unlock.
    • Key in your PIN and press OK.
      If the wrong PIN is entered three times in a row, your SIM is blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you need a new SIM from Telstra.
    • Press the Home key.
  • 2
    Select general settings
    • Press the required language.
    • Press the required country or area.
  • 3
    Select setup method
    • Follow the instructions on the screen to transfer content from another iOS 11 device or press Set Up Manually.
  • 4
    Select Wi-Fi network
    • Press the required Wi-Fi network.
    • Key in the password for the Wi-Fi network and press Join.
      If there are no available Wi-Fi networks, you can use the mobile network instead.
  • 5
    Turn use of Touch ID on or off
    • Follow the instructions on the screen to turn on use of Touch ID or press Set Up Touch ID Later.
    • If you turn off the function, press Don't Use.
      See how to turn Touch ID on or off later after activation.
  • 6
    Turn use of lock code on or off
    • Press Passcode Options.
    • Follow the instructions on the screen to turn on use of lock code or press Don't Use Passcode.
    • If you turn off the function, press Don't Use Passcode.
      See how to turn use of lock code on or off later after activation.
  • 7
    Set up your tablet as a new iPad
    • Press Set Up as New iPad and follow the instructions on the screen to finish the activation.
    • If you've backed up content previously, you can restore the content from an iCloud backup or restore the content from an iTunes backup.

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