Apple iPad Pro 9.7

Choose another device
Search suggestions will appear below the field as you type
Image 1: Apple iPad Pro 9.7 in White
Slide 1 is active

Browse via device topic

I can't use the internet connection on my tablet

If you can't use the internet connection on your tablet, there may be several causes of the problem.

Several functions on your tablet require an internet connection, e.g. when you use the internet browser, send email and install apps.

Solution: Set up your tablet for internet

When you insert your SIM into your tablet, it's automatically set up for internet.

Step 1 of -

Step 1 of -

Slide 1 is active

To use your tablet's internet connection, mobile data needs to be turned on.

Solution: Turn mobile data on or off

Press Settings.

Step 1 of -

Step 1 of -

Slide 1 is active

To use your tablet's internet connection when abroad, data roaming needs to be turned on.

Solution: Turn data roaming on or off

Press Settings.

Step 1 of -

Step 1 of -

Slide 1 is active

If there's an error in the operating system on your tablet, it may help restarting it.

Solution: Restart your tablet

Press and hold the Home key.

Step 1 of -

Step 1 of -

Slide 1 is active

Rather get in touch? Let’s get you connected

Online help & supportGet help
Chat with our teamContact us
My Telstra appDownload My Telstra