I can't send and receive email
Set up your phone for Exchange email
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1Find "Passwords & Accounts"
- Press Settings.
- Press Passwords & Accounts.
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2Create new email account
- Press Add Account.
- Press Microsoft Exchange.
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3Enter email address
- Press Email and key in your email address.
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4Enter email account name
- Press Description and key in the required name.
- Press Next.
- Press Sign In.
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5Enter password
- Press Password and key in the password for your email account.
- Press Sign in.
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6Select settings for synchronisation of data
- Press the indicators next to the required data types to turn synchronisation of each data type on or off.
- Press Save. Your email account has now been set up. To select more settings for e.g. SSL encryption and retrieval of new email, proceed with the following steps.
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7Turn SSL encryption on or off
- Press the name of the Exchange email account you've just set up.
- Press Account.
- Press Advanced Settings.
- Press the indicator next to "Use SSL" to turn the function on or off.
- Press arrow left.
- Press Done.
- Press arrow left.
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8Select setting for retrieval of new email
- Press Fetch New Data.
- Press the indicator next to "Push" to turn the function on or off.
- If you turn off the function, press the required setting.
- Press the required email account and follow the instructions on the screen to select settings for the specific account.
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9Return to the home screen
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Can you use the phone's internet connection?
It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.