Apple iPhone 12 mini

If your phone is overloaded, you can't make any calls. It may help restarting it.

Solution: Restart your phone

You can check if your SIM is faulty by inserting it in another phone.

Solution: Please contact us to have a new SIM sent to you.

If you have problems making a call to a specific number, the error may be at the receiving end.

Solution: Try making a call to another number. If this doesn't help, please contact us.

If you've set your phone to use a specific network, it can't get a network connection if the selected network is out of range.

Solution: Select network

Press Settings.

Press Mobile Data.

Press Network Selection.

Press the indicator next to "Automatic" to turn automatic network selection on or off.

If you turn off the function, press the required network.

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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If you try to make calls to or from foreign countries, roaming needs to be activated on your service.

Solution: From 12 May 2015, International Roaming is automatically active on new Telstra mobile services. Please visit our web page for more information.

If there's no credit on your prepaid phone, you can't make calls until you've recharged it.

Solution: Recharge now.

If your number has been suspended, you'll be notified when you try to make a call.

Solution: Contact us for further assistance.

When flight mode is turned on, all wireless connections on the phone are turned off, including the connection to the mobile network.

Solution: Turn flight mode on or off

Slide your finger downwards starting from the top right side of the screen.

Press the flight mode icon to turn the function on or off.

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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The network coverage may differ from area to area. In certain areas it may so low that it's not possible to make calls. Your surroundings could also cause signal interference.

Solution: Check our network coverage maps for coverage information and to confirm expected signal strength and speeds in your area.
If you've checked the map and aren't getting reception, but think you should be, we need to know about it. Please complete our coverage feedback form on the same page.

If there's a general problem making phone calls in a certain area, it may be be due to a temporary network error.

Solution: Try making a call later or when you're in another area. Check our Service Status Page for any scheduled or unexpected events, such as maintenance work or outages that may affect your Telstra services.