I can't turn on my phone
Turn your phone on and off
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1Turn on your phone
- Press and hold the Side button until your phone is turned on.
- Slide your finger upwards starting from the bottom of the screen.
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2Enter your PIN
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If your SIM is locked, key in your PIN and press OK.
If the wrong PIN is entered three times in a row, your SIM is blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If the wrong PUK is entered ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from Telstra.
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If your SIM is locked, key in your PIN and press OK.
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3Turn off your phone
- Press the Top volume key.
- At the same time, press and hold the Side button until the power off icon is displayed.
- Press and drag the power off icon right.