Apple iPhone 12 mini

Choose another device
Search suggestions will appear below the field as you type
Image 1: Apple iPhone 12 mini in Black
Slide 1 is active

Browse via device topic

I can't send and receive picture messages

If you can't send and receive picture messages, there may be several causes of the problem.

To send and receive picture messages, your phone needs to be correctly set up for picture messaging.

Solution: Set up your phone for picture messaging

Press Settings.

Step 1 of -

Step 1 of -

Slide 1 is active

To send a picture message, it needs to be written and sent correctly.

Solution: Write and send picture messages

Press the message icon.

Step 1 of -

Step 1 of -

Slide 1 is active

To send and receive picture messages, mobile data needs to be turned on.

Solution: Turn mobile data on or off

Press Settings.

Step 1 of -

Step 1 of -

Slide 1 is active

To send and receive picture messages when abroad, data roaming needs to be turned on.

Solution: Turn data roaming on or off

Press Settings.

Step 1 of -

Step 1 of -

Slide 1 is active

If you're having problems sending picture messages to a specific number, the error might be at the receiving end.

Solution: Try sending a picture message to another number.

Rather get in touch? Let’s get you connected

Online help & supportGet help
Chat with our teamContact us
My Telstra appDownload My Telstra