Personal Home Support Centre Device Guides Apple iPhone 13 Messaging & email I can't send and receive email

Apple iPhone 13

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I can't send and receive email

The incoming or outgoing mail server isn't available
Your phone hasn't been correctly set up for Telstra Mail
Your phone hasn't been correctly set up for IMAP email

Set up your phone for IMAP email

Press Settings.
Press Mail.
Press Accounts.
Press Add Account.
Press Other.
Press Add Mail Account.
Press Name and key in the required sender name.
Press Email and key in your email address.
Press Password and key in the password for your email account.
Press Description and key in the required name.
Press Next.
If this screen is displayed, your email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press IMAP.
Press Host Name and key in the name of your email provider's incoming server.
Press Username and key in the username for your email account.
Press Host Name and key in the name of your email provider's outgoing server.
Press Username and key in the username for your email account.
Press Password and key in the password for your email account.
Press Next.
Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.
Press the name of the email account you've just set up.
Press Account.
Press SMTP.
Press the field below
Press the indicator next to
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 587.
587
Press Done.
Press arrow left.
Press Advanced.
Press the indicator next to
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 993.
993
Press arrow left.
Press Done.
Press arrow left.
Press Fetch New Data.
Press the indicator next to
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
  • 1
    Find "Accounts"
    • Press Settings.
    • Press Mail.
    • Press Accounts.
  • 2
    Create new email account
    • Press Add Account.
    • Press Other.
      If the name of your email provider is on the list, press this instead.
    • Press Add Mail Account.
  • 3
    Key in sender name
    • Press Name and key in the required sender name.
  • 4
    Enter email address
    • Press Email and key in your email address.
  • 5
    Enter password
    • Press Password and key in the password for your email account.
  • 6
    Enter email account name
    • Press Description and key in the required name.
    • Press Next.
    • If this screen is displayed, your email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
  • 7
    Select server type
    • Press IMAP.
  • 8
    Enter incoming server
    • Press Host Name and key in the name of your email provider's incoming server.
  • 9
    Enter username
    • Press Username and key in the username for your email account.
  • 10
    Enter outgoing server
    • Press Host Name and key in the name of your email provider's outgoing server.
  • 11
    Enter username
    • Press Username and key in the username for your email account.
  • 12
    Enter password
    • Press Password and key in the password for your email account.
    • Press Next.
    • Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.
  • 13
    Select email account
    • Press the name of the email account you've just set up.
    • Press Account.
  • 14
    Turn on encryption of outgoing email
    • Press SMTP.
    • Press the field below "PRIMARY SERVER".
    • Press the indicator next to "Use SSL" to turn on the function.
      It's recommended that you turn on encryption of outgoing email so that all email you send are encrypted and secured in the best possible way.
  • 15
    Turn on password authentication for outgoing email
    • Press Authentication.
    • Press Password.
    • Press arrow left.
  • 16
    Enter outgoing port
    • Press Server Port and key in 587.
      If you're having problems sending email, try keying in 465 instead or ask your email provider for the correct outgoing port.
    • Press Done.
    • Press arrow left.
  • 17
    Turn on encryption of incoming email
    • Press Advanced.
    • Press the indicator next to "Use SSL" to turn on the function.
      It's recommended that you turn on encryption of incoming email so that all email you receive are encrypted and secured in the best possible way.
  • 18
    Turn on password authentication for incoming email
    • Press Authentication.
    • Press Password.
    • Press arrow left.
  • 19
    Enter incoming port
    • Press Server Port and key in 993.
    • Press arrow left.
    • Press Done.
    • Press arrow left.
  • 20
    Select setting for retrieval of new email
    • Press Fetch New Data.
    • Press the indicator next to "Push" to turn the function on or off.
    • If you turn off the function, press the required setting.
    • Press the required email account and follow the instructions on the screen to select settings for the specific account.
  • 21
    Return to the home screen
    • Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

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Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No