Apple iPhone 5

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I can't send and receive email

Set up your phone for Exchange email

Press Settings.

Press Mail, Contacts, Calendars.

Press Add Account.

Press Exchange.

Press Email and key in your email address.

Press Password and key in the password for your email account.

Press Description and key in the required name.

Press Next.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Press Server and key in the server address.

Press Domain and key in the domain.

Press Username and key in the username.

Press Password and key in the password for your email account.

Press Next.

Press the indicator next to the required data type to turn synchronisation on or off.

Press Save.

Press the name of the Exchange email account you've just set up.

Press Account.

Press Advanced Settings.

Press the indicator next to

Press Account.

Press Done.

Press Fetch New Data.

Press the indicator next to

If you turn off the function, press the required setting.

Press Mail....

Press the Home key to return to the home screen.

1
Find "Mail, Contacts, Calendars"
- Press Settings.
- Press Mail, Contacts, Calendars.
2
Create new email account
- Press Add Account.
- Press Exchange.
3
Enter email address
- Press Email and key in your email address.
4
Enter password
- Press Password and key in the password for your email account.
5
Enter email account name
- Press Description and key in the required name.
- Press Next.
- If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
6
Enter server name
- Press Server and key in the server address.
7
Enter domain name
- Press Domain and key in the domain.
8
Enter username
- Press Username and key in the username.
9
Enter password
- Press Password and key in the password for your email account.
- Press Next.
10
Select settings for synchronisation of data
- Press the indicator next to the required data type to turn synchronisation on or off.
- Press Save.
11
Turn SSL encryption on or off
- Press the name of the Exchange email account you've just set up.
- Press Account.
- Press Advanced Settings.
- Press the indicator next to "Use SSL" to turn the function on or off.
- Press Account.
- Press Done.
12
Select setting for retrieval of new email
- Press Fetch New Data.
- Press the indicator next to "Push" to turn the function on or off.
- If you turn off the function, press the required setting.
- Press Mail....
13
Return to the home screen
- Press the Home key to return to the home screen.

Did this solve your problem?

Your phone hasn't been correctly set up for POP3 email

Your phone hasn't been correctly set up for Exchange email

Set up your phone for Exchange email

Press Settings.

Press Mail, Contacts, Calendars.

Press Add Account.

Press Exchange.

Press Email and key in your email address.

Press Password and key in the password for your email account.

Press Description and key in the required name.

Press Next.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Press Server and key in the server address.

Press Domain and key in the domain.

Press Username and key in the username.

Press Password and key in the password for your email account.

Press Next.

Press the indicator next to the required data type to turn synchronisation on or off.

Press Save.

Press the name of the Exchange email account you've just set up.

Press Account.

Press Advanced Settings.

Press the indicator next to

Press Account.

Press Done.

Press Fetch New Data.

Press the indicator next to

If you turn off the function, press the required setting.

Press Mail....

Press the Home key to return to the home screen.

1
Find "Mail, Contacts, Calendars"
- Press Settings.
- Press Mail, Contacts, Calendars.
2
Create new email account
- Press Add Account.
- Press Exchange.
3
Enter email address
- Press Email and key in your email address.
4
Enter password
- Press Password and key in the password for your email account.
5
Enter email account name
- Press Description and key in the required name.
- Press Next.
- If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
6
Enter server name
- Press Server and key in the server address.
7
Enter domain name
- Press Domain and key in the domain.
8
Enter username
- Press Username and key in the username.
9
Enter password
- Press Password and key in the password for your email account.
- Press Next.
10
Select settings for synchronisation of data
- Press the indicator next to the required data type to turn synchronisation on or off.
- Press Save.
11
Turn SSL encryption on or off
- Press the name of the Exchange email account you've just set up.
- Press Account.
- Press Advanced Settings.
- Press the indicator next to "Use SSL" to turn the function on or off.
- Press Account.
- Press Done.
12
Select setting for retrieval of new email
- Press Fetch New Data.
- Press the indicator next to "Push" to turn the function on or off.
- If you turn off the function, press the required setting.
- Press Mail....
13
Return to the home screen
- Press the Home key to return to the home screen.

Did this solve your problem?

The email isn't written correctly

Your phone hasn't been correctly set up for Telstra Mail