Personal Home Support Centre Device Guides Apple iPhone 5c Basic functions I can't start my phone

Apple iPhone 5c

Back to section Basic functions

I can't start my phone

The phone lock code is turned on

Turn use of phone lock code on or off

Press Settings.
Press Passcode.
Press Turn Passcode On and key in a phone lock code of your own choice twice.
Press the indicator next to
Press Enable.
Press Turn Passcode Off and key in the phone lock code.
Press the Home key to return to the home screen.
  • 1
    Find "Passcode"
    • Press Settings.
    • Press Passcode.
  • 2
    Turn on use of phone lock code
    • Press Turn Passcode On and key in a phone lock code of your own choice twice.
  • 3
    Turn deletion of data on or off
    • Press the indicator next to "Erase Data" to turn on the function.
    • Press Enable.
  • 4
    Turn off use of phone lock code
    • Press Turn Passcode Off and key in the phone lock code.
  • 5
    Return to the home screen
    • Press the Home key to return to the home screen.

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Your phone is locked to Telstra
The SIM is faulty
Your SIM has been permanently blocked
The entered PIN is incorrect
Your phone is network locked to another operator
You're asked to key in the PUK

Can you turn on your phone?

It's important to find out if you can turn on your phone. If you can't turn on your phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your phone.

No