Personal Home Support Centre Device Guides Apple iPhone 5c Messaging & email I can't send and receive email

Apple iPhone 5c

Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email

Set up your phone for POP3 email

Press Settings.
Press Mail, Contacts, Calendars.
Press Add Account.
Press Other.
Press Add Mail Account.
Press Name and key in the required sender name.
Press Email and key in your email address.
Press Password and key in the password for your email account.
Press Description and key in the password for your email account.
Press Next.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press POP.
Press Host Name and key in the name your email provider's incoming server.
Press Username and key in the username for your email account.
Press Host Name and key in the name of your email provider's outgoing server.
Press Username and key in the username for your email account.
Press Password and key in the password for your email account.
Press Save.
Press Fetch New Data.
Press the indicator next to
If you turn off the function, press the required setting.
Press Mail....
Press the Home key to return to the home screen.
  • 1
    Find "Mail, Contacts, Calendars"
    • Press Settings.
    • Press Mail, Contacts, Calendars.
  • 2
    Create new email account
    • Press Add Account.
    • Press Other.
      If the name of your email provider is on the list, press this instead.
    • Press Add Mail Account.
  • 3
    Enter sender name
    • Press Name and key in the required sender name.
  • 4
    Enter email address
    • Press Email and key in your email address.
  • 5
    Enter password
    • Press Password and key in the password for your email account.
  • 6
    Enter email account name
    • Press Description and key in the password for your email account.
    • Press Next.
    • If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
  • 7
    Select server type
    • Press POP.
  • 8
    Enter incoming server
    • Press Host Name and key in the name your email provider's incoming server.
  • 9
    Enter username
    • Press Username and key in the username for your email account.
  • 10
    Enter outgoing server
    • Press Host Name and key in the name of your email provider's outgoing server.
  • 11
    Enter username
    • Press Username and key in the username for your email account.
  • 12
    Enter password
    • Press Password and key in the password for your email account.
    • Press Save.
  • 13
    Select setting for retrieval of new email
    • Press Fetch New Data.
    • Press the indicator next to "Push" to turn the function on or off.
    • If you turn off the function, press the required setting.
    • Press Mail....
  • 14
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No
Your phone hasn't been correctly set up for Exchange email
The email isn't written correctly
Your phone hasn't been correctly set up for Telstra Mail

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No