Personal Home Support Centre Device Guides Apple iPhone 5c Messaging & email I can't send and receive email

Apple iPhone 5c

Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email
The email isn't written correctly
Your phone hasn't been correctly set up for Telstra Mail

Set up your phone for Telstra Mail

Press Settings.
Press Mail, Contacts, Calendars.
Press Add Account.
Press Other.
Press Add Mail Account.
Press Name and key in the required sender name.
Press Email and key in your Telstra email address.
Press Password and key in your Telstra email address.
Press Description and key in the required name.
Press Next.
Press IMAP.
Press Host Name and key in imap.telstra.com.
imap.telstra.com
Press Username and key in the username for your Telstra email account.
Press Host name and key in smtp.telstra.com.
smtp.telstra.com
Press Username and key in the username for your Telstra email account.
Press Password and key in the password for your Telstra email account.
Press Next.
Press Save.
Press the name of the Telstra email account you've just set up.
Press the required email account.
Press SMTP.
Press the field below
Press the indicator next to
Press Server Port and key in 465.
465
Press Done.
Press Account.
Press Advanced.
Press the indicator next to
Press Server port and key in 993.
993
Press Account.
Press the Home key to return to the home screen.
  • 1
    Find "Mail, Contacts, Calendars"
    • Press Settings.
    • Press Mail, Contacts, Calendars.
  • 2
    Create new email account
    • Press Add Account.
    • Press Other.
    • Press Add Mail Account.
  • 3
    Enter sender name
    • Press Name and key in the required sender name.
  • 4
    Enter email address
    • Press Email and key in your Telstra email address.
      E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 5
    Enter password
    • Press Password and key in your Telstra email address.
  • 6
    Enter email account name
    • Press Description and key in the required name.
    • Press Next.
  • 7
    Select server type
    • Press IMAP.
  • 8
    Enter incoming server
    • Press Host Name and key in imap.telstra.com.
  • 9
    Enter username
    • Press Username and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 10
    Enter outgoing server
    • Press Host name and key in smtp.telstra.com.
  • 11
    Enter username
    • Press Username and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 12
    Enter password
    • Press Password and key in the password for your Telstra email account.
    • Press Next.
    • Press Save.
  • 13
    Turn on encryption of outgoing email
    • Press the name of the Telstra email account you've just set up.
    • Press the required email account.
    • Press SMTP.
    • Press the field below "PRIMARY SERVER".
    • Press the indicator next to "Use SSL" to turn on the function.
  • 14
    Enter outgoing port
    • Press Server Port and key in 465.
    • Press Done.
  • 15
    Turn on encryption of incoming email
    • Press Account.
    • Press Advanced.
    • Press the indicator next to "Use SSL" to turn on the function.
  • 16
    Enter incoming port
    • Press Server port and key in 993.
    • Press Account.
  • 17
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No