Personal Home Support Centre Device Guides Apple iPhone 5c Messaging & email I can't send and receive email

Apple iPhone 5c

Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email
The email isn't written correctly

Write and send email

Press Mail.
Press the name of the email account.
Press the required email account.
Press the new email icon.
Press To and key in the first letters of the recipient's name.
Press the required contact.
Press Subject and key in the required subject.
Press the text input field and write the text for your email.
Press and hold the text input field until a pop-up menu is displayed.
Press Insert Photo or Video and go to the required folder.
Press the required picture or video clip.
Press Choose.
Press Send when you've finished your email.
Press the Home key to return to the home screen.
  • 1
    Find "Mail"
    • Press Mail.
  • 2
    Select email account
    • Press the name of the email account.
    • Press the required email account.
  • 3
    Create new email
    • Press the new email icon.
  • 4
    Select recipient
    • Press To and key in the first letters of the recipient's name.
    • Press the required contact.
  • 5
    Enter subject
    • Press Subject and key in the required subject.
  • 6
    Write text
    • Press the text input field and write the text for your email.
  • 7
    Attach picture or video clip
    • Press and hold the text input field until a pop-up menu is displayed.
    • Press Insert Photo or Video and go to the required folder.
    • Press the required picture or video clip.
    • Press Choose.
  • 8
    Send the email
    • Press Send when you've finished your email.
  • 9
    Return to the home screen
    • Press the Home key to return to the home screen.

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Your phone hasn't been correctly set up for Telstra Mail

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No