Personal Home Support Centre Device Guides Apple iPhone 5c Messaging & email I can't send and receive iMessages

Apple iPhone 5c

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I can't send and receive iMessages

There are problems activating iMessage
Time zone, date and time aren't correctly set on your phone
There's an error at the receiving end
Your phone hasn't been correctly set up for iMessaging
Your iMessage isn't written correctly

Write and send an iMessage

Press Messages.
Press the new message icon.
Press To and key in the first letters of the recipient's name.
Press the required contact.
If the recipient can receive iMessages, iMessage is displayed in the text input field.
Press the text input field and write the text for your iMessage.
Press Send when you've written your iMessage.
Press the camera icon.
Press Photo Library and go to the required folder.
Press the required picture or video clip.
Press Choose.
Press Send when you've written your iMessage.
Press and hold the microphone icon to start the sound recording.
Let go to stop the sound recording and press arrow up to send the sound recording.
Press the Home key to return to the home screen.
  • 1
    Create new iMessage
    • Press Messages.
    • Press the new message icon.
  • 2
    Select recipient
    • Press To and key in the first letters of the recipient's name.
    • Press the required contact.
    • If the recipient can receive iMessages, iMessage is displayed in the text input field.
  • 3
    Write text
    • Press the text input field and write the text for your iMessage.
    • Press Send when you've written your iMessage.
  • 4
    Send pictures or video clips
    • Press the camera icon.
    • Press Photo Library and go to the required folder.
    • Press the required picture or video clip.
    • Press Choose.
    • Press Send when you've written your iMessage.
  • 5
    Send a sound recording
    • Press and hold the microphone icon to start the sound recording.
    • Let go to stop the sound recording and press arrow up to send the sound recording.
  • 6
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive iMessages.

No