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Help & support guides for your Apple iPhone 5s (iOS8)
I can't send and receive email
If you can't send and receive email, there may be several causes of the problem.
Solution: Contact your email provider for the correct settings for the incoming or outgoing server.
Solution: Write and send email
Press Mail.
To see a list of email accounts:
Press the field in the top left corner of the display.
Press the required email account below "All Inboxes".
Press the new email icon.
Press To and key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.
Repeat the procedure to add more recipients.
Press Subject and key in a subject for the email.
Press the text input field and write the required text.
Press and hold anywhere on the text input field.
Press arrow right, if required.
Press Insert Photo or Video.
Go to the required folder.
Press the required picture or the required video clip.
Press Choose.
Press Send when you've finished your email.
Press the Home key to return to the home screen.
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Solution: Set up your phone for email
Press Settings.
Press Mail, Contacts, Calendars.
Press Add Account.
Press the required provider or Other.
If you select Other:
Press Add Mail Account.
Press Name and key in the name you want to use as sender name in your email.
Press Email and key in your email address.
Press Password and key in the password for your email account at your email provider.
Press Description and key in the required name.
Press Next.
Press POP.
Press "Host Name" below "INCOMING MAIL SERVER" and key in the name of your email provider's incoming server.
Press "User Name" below "INCOMING MAIL SERVER" and key in the username for your email account.
Press "Host Name" below "OUTGOING MAIL SERVER" and key in the name of your email provider's outgoing server.
Press "User Name" below "OUTGOING MAIL SERVER" and key in the username for the outgoing server.
Press "Password" below "OUTGOING MAIL SERVER" and key in the password for the outgoing server.
Press Save.
Press the name of the email account you've just set up.
Press "SMTP" below "OUTGOING MAIL SERVER".
Press the field below "PRIMARY SERVER".
Press the indicator next to "Use SSL" until the function is turned off.
Press Authentication.
Press Password.
Press Back.
Press Server Port.
Key in 25 and press Done.
Press the name of the email account you've just set up.
Press Advanced.
Press the indicator next to "Use SSL" until the function is turned off.
Press Authentication.
Press Password.
Press Advanced.
Press Server Port and key in 110
Press the name of the email account you've just set up.
Press Done.
Press Fetch New Data.
Press the indicator nexto to "Push" to turn the function on or off.
If you turn off Push:
Press the required period or Manually.
To select settings for a specific email account:
Press the required email account.
Press Fetch or Manual.
Press Back.
Press Mail....
Press the Home key to return to the home screen.
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Solution: Set up your phone for Exchange email
Press Settings.
Press Mail, Contacts, Calendars.
Press Add Account.
Press Exchange.
Press Email and key in your email address.
Press Password and key in the password for your email account.
Press Description and key in the required name.
Press Next.
Press Server and key in the server address.
Press Domain and key in the domain name.
Press Username and key in the username for the server.
Press Password and key in the password for your email account.
Press Next.
Press the indicator next to the required data type to turn synchronisation of the specific data types on or off.
Press Save.
Press the name of the Exchange email account you've just set up.
Press Account.
Press Advanced Settings.
Press the indicator next to "Use SSL" to turn the function on or off.
Press Account.
Press Done.
Press Mail....
Press Fetch New Data.
Press the indicator nexto to "Push" to turn the function on or off.
If you turn off Push:
Press the required period or Manually.
To select settings for a specific email account:
Press the required email account.
Press Push, Fetch or Manual.
Press Back.
Press Mail... to finish setting up the email account.
Press the Home key to return to the home screen.
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