Personal Home Support Centre Device Guides Apple iPhone 6s Messaging & email I can't send and receive email

Apple iPhone 6s

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I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email
The email isn't written correctly
The incoming or outgoing mail server isn't available
Your phone hasn't been correctly set up for Telstra Mail

Set up your phone for Telstra Mail

Press Settings.
Press Mail.
Press Accounts.
Press Add Account.
Press Other.
Press Add Mail Account.
Press Name and key in the required sender name.
Press Email and key in your Telstra email address.
Press Password and key in the password for your Telstra email account.
Press Description and key in the required name.
Press Next.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press IMAP.
Press Host Name and key in imap.telstra.com.
imap.telstra.com
Press Username and key in the username for your Telstra email account.
Press Host Name and key in smtp.telstra.com.
smtp.telstra.com
Press Username and key in the username for your Telstra email account.
Press Password and key in the password for your Telstra email account.
Press Next.
Press Save.
Press the name of the Telstra email account you've just set up.
Press Account.
Press SMTP.
Press the field below
Press the indicator next to
Press Authentication.
Press Password.
Press arrow left.
Press Server Port.
Key in 465 and press Done.
465
Press arrow left.
Press Advanced.
Press the indicator next to
Press Authentication.
Press Password.
Press arrow left.
Press Server Port.
Key in 993 and press arrow left.
993
Press Done.
Press Fetch New Data.
Press the indicator next to
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.
Press the Home key to return to the home screen.
  • 1
    Find "Mail"
    • Press Settings.
    • Press Mail.
  • 2
    Create new email account
    • Press Accounts.
    • Press Add Account.
    • Press Other.
    • Press Add Mail Account.
  • 3
    Key in sender name
    • Press Name and key in the required sender name.
  • 4
    Enter email address
    • Press Email and key in your Telstra email address.
      E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 5
    Enter password
    • Press Password and key in the password for your Telstra email account.
  • 6
    Enter email account name
    • Press Description and key in the required name.
    • Press Next.
    • If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
  • 7
    Select server type
    • Press IMAP.
  • 8
    Enter incoming server
    • Press Host Name and key in imap.telstra.com.
  • 9
    Enter username
    • Press Username and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 10
    Enter outgoing server
    • Press Host Name and key in smtp.telstra.com.
  • 11
    Enter username
    • Press Username and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 12
    Enter password
    • Press Password and key in the password for your Telstra email account.
    • Press Next.
    • Press Save.
  • 13
    Select email account
    • Press the name of the Telstra email account you've just set up.
    • Press Account.
  • 14
    Turn on encryption of outgoing email
    • Press SMTP.
    • Press the field below "PRIMARY SERVER".
    • Press the indicator next to "Use SSL" to turn on the function.
  • 15
    Turn off password encryption
    • Press Authentication.
    • Press Password.
    • Press arrow left.
  • 16
    Enter outgoing port
    • Press Server Port.
    • Key in 465 and press Done.
    • Press arrow left.
  • 17
    Turn on encryption of incoming email
    • Press Advanced.
    • Press the indicator next to "Use SSL" to turn on the function.
  • 18
    Turn off password encryption
    • Press Authentication.
    • Press Password.
    • Press arrow left.
  • 19
    Enter incoming port
    • Press Server Port.
    • Key in 993 and press arrow left.
    • Press Done.
  • 20
    Select setting for retrieval of new email
    • Press Fetch New Data.
    • Press the indicator next to "Push" to turn the function on or off.
    • If you turn off the function, press the required setting.
    • Press the required email account and follow the instructions on the screen to select settings for the specific account.
  • 21
    Return to the home screen
    • Press the Home key to return to the home screen.

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Your phone hasn't been correctly set up for IMAP email

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No