Help & support guides for your Apple iPhone 6s
If you can't receive messages on your MessageBank®, there may be several causes of the problem.
To receive messages on your MessageBank®, you need to select MessageBank® settings.
Solution: Dial 101 from your phone and follow the instructions to set up your MessageBank®.
To receive messages on your MessageBank®, you need to divert calls you can't answer to your MessageBank®.
Solution: Divert calls to MessageBank®
Press the phone icon.
Press Keypad.
Key in **21*+61101# and press the call icon.
Key in **61*+61101*20# and press the call icon.
Key in the required number of seconds before the call is diverted, e.g. 20. The number needs to be divisible by 5.
Key in **62*+61101# and press the call icon.
Key in **67*+61101# and press the call icon.
Press Dismiss.
Press the Home key to return to the home screen.
Step 1 of -
To receive messages on your MessageBank®, you need to activate your MessageBank®.
Solution: Dial 101 from your phone and follow the instructions to activate MessageBank®.