Personal Home Support Centre Device Guides Apple iPhone 7 Messaging & email I can't send and receive email

Apple iPhone 7

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I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email

Set up your phone for Exchange email

Press Settings.
Press Mail.
Press Accounts.
Press Add Account.
Press Exchange.
Press Email and key in your email address.
Press Password and key in the password for your email account.
Press Description and key in the required name.
Press Next.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press Server and key in the server address.
Press Domain and key in a domain.
Press Username and key in the username.
Press Password and key in the password for your email account.
Press Next.
Press the indicator next to the required data type to turn synchronisation of each data type on or off.
Press Save.
Press the name of the Exchange email account you've just set up.
Press Account.
Press Advanced Settings.
Press the indicator next to
Press arrow left.
Press Done.
Press Fetch New Data.
Press the indicator next to
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.
Press the Home key to return to the home screen.
  • 1
    Find "Mail"
    • Press Settings.
    • Press Mail.
  • 2
    Create new email account
    • Press Accounts.
    • Press Add Account.
    • Press Exchange.
  • 3
    Enter email address
    • Press Email and key in your email address.
  • 4
    Enter password
    • Press Password and key in the password for your email account.
  • 5
    Enter email account name
    • Press Description and key in the required name.
    • Press Next.
    • If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
  • 6
    Enter server name
    • Press Server and key in the server address.
  • 7
    Enter domain name
    • Press Domain and key in a domain.
  • 8
    Enter username
    • Press Username and key in the username.
  • 9
    Enter password
    • Press Password and key in the password for your email account.
    • Press Next.
  • 10
    Select settings for synchronisation of data
    • Press the indicator next to the required data type to turn synchronisation of each data type on or off.
    • Press Save.
  • 11
    Turn SSL encryption on or off
    • Press the name of the Exchange email account you've just set up.
    • Press Account.
    • Press Advanced Settings.
    • Press the indicator next to "Use SSL" to turn the function on or off.
    • Press arrow left.
    • Press Done.
  • 12
    Select setting for retrieval of new email
    • Press Fetch New Data.
    • Press the indicator next to "Push" to turn the function on or off.
    • If you turn off the function, press the required setting.
    • Press the required email account and follow the instructions on the screen to select settings for the specific account.
  • 13
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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The email isn't written correctly
The incoming or outgoing mail server isn't available
Your phone hasn't been correctly set up for Telstra Mail
Your phone hasn't been correctly set up for IMAP email

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No