I can't make voice calls
- There's an error at the receiving end
- There is a temporary network problem
- Not adequate network coverage
- There's no credit on your prepaid phone
- Your number is no longer in service
- Your phone is overloaded for unknown reasons
- Flight mode is turned on
- Roaming isn't activated on your service
- The SIM is faulty
- The selected network is out of range
- Solved Not solved
There's an error at the receiving endTry making a call to another number. If this doesn't help, please contact us.
There is a temporary network problemTry making a call later or when you're in another area. Check our Service Status Page for any scheduled or unexpected events, such as maintenance work or outages that may affect your Telstra services.
Not adequate network coverageCheck our network coverage maps for coverage information and to confirm expected signal strength and speeds in your area.
If you've checked the map and aren't getting reception, but think you should be, we need to know about it. Please complete our coverage feedback form on the same page.
Your number is no longer in serviceContact us for further assistance.
Your phone is overloaded for unknown reasons
Restart your phone.
Roaming isn't activated on your serviceFrom 12 May 2015, International Roaming is automatically active on new Telstra mobile services. Please visit our web page for more information.
The SIM is faultyPlease contact us to have a new SIM sent to you.
The selected network is out of range
Turn on automatic network selection.
We are pleased that you solved your problem!
Unfortunately, we haven't been able to resolve your issue.
Please contact us so that one of our technical support consultants can help you.