Personal Home Support Centre Device Guides Apple iPhone Xs Messaging & email I can't send and receive picture messages

Apple iPhone Xs

iOS 12.0
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I can't send and receive picture messages

Your phone hasn't been correctly set up for picture messaging
The picture message isn't written correctly

Write and send picture messages

Press the message icon.
Press the new message icon.
Press To and key in the first letters of the recipient's name.
Press the required contact.
Press the text input field and write the text for your picture message.
Press the apps icon.
Press the picture icon.
Press All Photos and go to the required folder.
Press the required picture.
Press Choose.
Press the send icon.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
  • 1
    Create new picture message
    • Press the message icon.
    • Press the new message icon.
  • 2
    Select recipient
    • Press To and key in the first letters of the recipient's name.
    • Press the required contact.
  • 3
    Write text
    • Press the text input field and write the text for your picture message.
  • 4
    Insert picture
    • Press the apps icon.
    • Press the picture icon.
    • Press All Photos and go to the required folder.
    • Press the required picture.
    • Press Choose.
  • 5
    Send picture message
    • Press the send icon.
  • 6
    Return to the home screen
    • Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Yes
No
Mobile data is turned off
Data roaming is turned off
There's an error at the receiving end

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No