Personal Home Support Centre Device Guides Apple iPhone Xs Messaging & email I can't send and receive picture messages

Apple iPhone Xs

iOS 12.0
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I can't send and receive picture messages

Your phone hasn't been correctly set up for picture messaging
The picture message isn't written correctly
Mobile data is turned off

Turn mobile data on or off

Press Settings.
Press Mobile Data.
Press the indicator next to
Press the indicator next to the required application to turn the function on or off.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
  • 1
    Find "Mobile Data"
    • Press Settings.
    • Press Mobile Data.
  • 2
    Turn mobile data on or off
    • Press the indicator next to "Mobile Data" to turn the function on or off.
  • 3
    Turn use of mobile data for applications on or off
    • Press the indicator next to the required application to turn the function on or off.
  • 4
    Return to the home screen
    • Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Yes
No
Data roaming is turned off
There's an error at the receiving end

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No