Personal Home Support Centre Device Guides Apple iPhone Xs Messaging & email I can't send and receive text messages

Apple iPhone Xs

iOS 12.0
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I can't send and receive text messages

The text message isn't written correctly

Write and send text messages

Press the message icon.
Press the new message icon.
Press To and key in the first letters of the recipient's name.
Press the required contact.
Press the text input field and write the text for your text message.
Press the send icon.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
  • 1
    Create new text message
    • Press the message icon.
    • Press the new message icon.
  • 2
    Select recipient
    • Press To and key in the first letters of the recipient's name.
    • Press the required contact.
  • 3
    Write text
    • Press the text input field and write the text for your text message.
  • 4
    Send text message
    • Press the send icon.
  • 5
    Return to the home screen
    • Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Yes
No
There's an error at the receiving end
Sending of text messages isn't activated on your service

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive text messages.

No