BlackBerry Z10
Choose another device
Browse via device topic
Help & support guides for your BlackBerry Z10
I can't send and receive email
If you can't send and receive email, there may be several causes of the problem.
Solution: Contact your email provider for the correct settings for the incoming or outgoing server.
Solution: Write and send email
Slide your finger right on the display.
Press Compose.
Press the required email account.
Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.
Repeat the procedure to add more recipients.
Press Subject and key in the required subject.
Press the text input field and write the required text.
Press and hold space until the keypad is hidden.
Press Attach.
Press File.
Go to the required folder.
Press the required file to tick it.
Press Done.
Press Send when you've finished your email.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
Step 1 of -
Step 1 of -
Solution: Set up your phone for email
Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Network Connections.
Press Mobile Network.
Press APN.
Press the field below Access Point Name (APN) and key in telstra.wap
Press Save.
Press Back.
Press Back.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Accounts.
If you've already set up an email account:
Press Add Account.
Press Email, Calendar and Contacts.
Key in your email address and press Next.
Key in the password for your email account and press Next.
If this image is displayed:
Follow steps 9 through 14.
If this image is displayed:
Follow steps 15 through 29.
Press the field below Description and key in a name for the email account.
Press the indicator next to Sync Email, Sync Contacts and Sync Calendar to turn synchronisation of these data types on or off.
Press Done.
Wait while the email account is activated.
Press the email account you've just set up.
Press the field below Sync Interval.
Press the required period or Manual.
Press Save.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
Press the field below Description and key in a name for the email account.
Press the field below Display Name and key in the required sender name.
Press the field below Username and key in the username for your email account.
Press the field below Email Address and key in your email address.
Press the field below Password and key in the password for your email account.
Press the field below Server Address and key in the name of your email provider's incoming server.
Press the field below Port and key in 110
Press the indicator next to Use SSL to turn off SSL encryption.
Press the field below SMTP Server Address and key in the name of your email provider's outgoing server.
Press the field below SMTP Port and key in 25
Press the drop down list below SMTP Encryption.
Press Off.
Press the drop down list below Sync Interval.
Press the required period or Manual.
Press the drop down list below Initial Retrieval Amount.
Press the required period.
Press Done.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
Step 1 of -
Step 1 of -
Solution: Set up your phone for Exchange email
Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Network Connections.
Press Mobile Network.
Press APN.
Press the field below Access Point Name (APN) and key in telstra.wap
Press Save.
Press Back.
Press Back.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Accounts.
If you've already set up an email account:
Press Add Account.
Press Advanced.
Press Microsoft® Exchange ActiveSync.
Key in a name for the email account.
Press the field below Domain and key in the domain.
Press the field below Username and key in your username.
Press the field below Email Address and key in your email address.
Press the field below Password and key in the password for the server.
Press the field below Server Address and key in the server name.
Press the field below Port and key in the required port number.
Press the indicator next to Use SSL to turn SSL encryption on or off.
Press the indicator next to Push to turn the function on or off.
If you turn off Push:
Press the field below Sync Interval.
Press the required period or Manual.
Please note: Each time your phone connects to the server to synchronise, data charges will apply.
Press the field below Sync Timeframe.
Press the required period.
Press Next.
Press the indicator next to the following data types to turn synchronisation of these data types on or off:
Sync Email
Sync Contacts
Sync Calendar
Sync Tasks
Sync Memos
Press Done.
Wait while the email account is activated.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
Step 1 of -
Step 1 of -
Solution: Set up your phone for Telstra Mail
Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Network Connections.
Press Mobile Network.
Press APN.
Press the field below Access Point Name (APN) and key in telstra.wap
Press Save.
Press Back.
Press Back.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Accounts.
If you've already set up an email account:
Press Add Account.
Press Email, Calendar and Contacts.
Key in your Telstra email address and press Next.
Key in the password for your Telstra email account and press Next.
Press the field below Description and key in the required name.
Press the field below Display Name and key in the required sender name.
Press the field below Username and key in the username for your Telstra email account.
Press the field below Server Address and key in imap.telstra.com
Press the field below Port and key in 993
Press the indicator next to Use SSL to turn on SSL encryption.
Press the field below SMTP Username and key in the username for the outgoing server.
Press the field below SMTP Password and key in the password for the outgoing server.
Press the field below SMTP Server Address and key in smtp.telstra.com
Press the field below SMTP Port and key in 465
Press the drop down list below SMTP Encryption.
Press SSL.
Press the drop down list below Sync Interval.
Press the required period or Manual.
Press the drop down list below Initial Retrieval Amount.
Press the required period.
Press Done.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
Step 1 of -
Step 1 of -