BlackBerry Z10
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Help & support guides for your BlackBerry Z10
I can't use my phone's internet connection
If you can't use the phone's internet connection, there may be several causes of the problem.
Solution: Check our network coverage maps for coverage information and to confirm expected signal strength and speeds in your area.
If you've checked the map and aren't getting reception, but think you should be, we need to know about it. Please complete our coverage feedback form on the same page.
Solution: Connect to Wi-Fi network
Slide your finger down the display starting from the top edge of your phone.
Press Wi-Fi.
Press the indicator next to Wi-Fi to turn on the function.
A list of Wi-Fi networks within range is displayed.
Press the required Wi-Fi network.
Follow the instructions on the display to select security settings, if required.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
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Solution: Turn data roaming on or off
Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Network Connections.
Press Mobile Network.
Press the drop down list below Data services while roaming.
Press On or Off.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
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Solution: Open the browser on your phone and try loading a web page. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on.
If you can't log on to the Wi-Fi network, turn off Wi-Fi on your phone and connect to the internet using the mobile network.
Solution: Select network
Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Network Connections.
Press Mobile Network.
Select one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.
Press the drop down list below Network Selection Mode.
Press Manual.
Your phone searches for networks within range.
A list of available networks will show on your display.
Press the required network.
The display will tell you if you have access to the network you've chosen.
Press the drop down list below Network Selection Mode.
Press Automatic.
Wait while your phone finds the network.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
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Solution: Turn flight mode on or off
Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Network Connections.
Press the indicator next to Flight Mode to turn the function on or off.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
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Solution: Activate or deactivate data connections
Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Network Connections.
Press Mobile Network.
Press the indicator next to Data Services to activate or deactivate the function.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
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Solution: Set up your phone for internet
Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Network Connections.
Press Mobile Network.
Press APN.
Press the field below Access Point Name (APN) and key in telstra.wap
Press Save.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
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Solution: Turn Wi-Fi on or off
Slide your finger down the display starting from the top edge of your phone.
Press the field next to Wi-Fi to turn the function on or off.
Slide your finger up the display starting from the bottom edge of your phone to return to standby mode.
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