Personal Home Support Centre Device Guides Google Pixel 2 Messaging & email I can't send and receive email

Google Pixel 2

Android 8.0
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email

Set up your phone for Exchange email

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Users & accounts.
Press Add account.
Press Exchange.
Press the field below
Press NEXT.
Press the field below
If you turn on the function, press SELECT and follow the instructions on the screen to install the required certificate.
Press NEXT.
Press the field below
Press the field below
Press the field below
Press the drop down list below
Press the required setting.
Press NEXT.
Press the field below
Press NEXT.
Press the required email account.
Press Account settings.
Press the required email account.
Press Your name.
Key in the required sender name and press OK.
Press Sync frequency.
Press the required setting.
Press the field next to the required data types to turn the function on or off.
Press the field next to
Press the Home key to return to the home screen.
  • 1
    Find "Users & accounts"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Users & accounts.
  • 2
    Create new email account
    • Press Add account.
    • Press Exchange.
  • 3
    Enter email address
    • Press the field below "Enter your email address" and key in your email address.
    • Press NEXT.
  • 4
    Enter password
    • Press the field below "Password" and key in the password for your email account.
  • 5
    Select client certificate
    • If you turn on the function, press SELECT and follow the instructions on the screen to install the required certificate.
    • Press NEXT.
  • 6
    Enter domain and username
    • Press the field below "Domain\Username" and key in the domain and username separated by a "\".
  • 7
    Enter server address
    • Press the field below "Server" and key in the server address.
  • 8
    Enter port number
    • Press the field below "Port" and key in the required port number.
  • 9
    Turn encryption of incoming email on or off
    • Press the drop down list below "Security type".
    • Press the required setting.
    • Press NEXT.
  • 10
    Enter email account name
    • Press the field below "Account name (optional)" and key in the required name.
    • Press NEXT.
  • 11
    Select email account settings
    • Press the required email account.
    • Press Account settings.
    • Press the required email account.
  • 12
    Key in sender name
    • Press Your name.
    • Key in the required sender name and press OK.
  • 13
    Select settings for retrieval of new email
    • Press Sync frequency.
    • Press the required setting.
  • 14
    Select data types for synchronisation
    • Press the field next to the required data types to turn the function on or off.
  • 15
    Turn email notifications on or off
    • Press the field next to "Email notifications" to turn the function on or off.
  • 16
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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The email isn't written correctly
The incoming or outgoing mail server isn't available
Your phone hasn't been correctly set up for Telstra Mail
Your phone hasn't been correctly set up for IMAP email

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No