Personal Home Support Centre Device Guides Google Pixel 3 XL Messaging & email I can't send and receive email

Google Pixel 3 XL

Android 9.0
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
The email isn't written correctly
The incoming or outgoing mail server isn't available
Your phone hasn't been correctly set up for Telstra Mail

Set up your phone for Telstra Mail

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.
Press Add account.
Press Personal (IMAP).
Press the field below
Press NEXT.
Press the field below
Press NEXT.
Press the field below
Press the field below
imap.telstra.com
Press the field below
993
Press the drop down list below
Press SSL/TLS (accept all certificates) to turn on the function.
Press NEXT.
Press the field next to
Press the field below
Press the field below
Press the field below
smtp.telstra.com
Press the field below
465
Press the drop down list below
Press SSL/TLS (accept all certificates) to turn on the function.
Press NEXT.
Press the drop down list below
Press the required setting.
Press the field next to
Press the field next to
Press NEXT.
Press the field below
Press Your name and key in the required sender name.
Press NEXT.
Press the Home key to return to the home screen.
  • 1
    Find "Accounts"
    • Slide two fingers downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Accounts.
  • 2
    Create new email account
    • Press Add account.
  • 3
    Select server type
    • Press Personal (IMAP).
  • 4
    Enter email address
    • Press the field below "Enter your email address" and key in your Telstra email address.
      E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
    • Press NEXT.
  • 5
    Enter password
    • Press the field below "Password" and key in the password for your Telstra email account.
    • Press NEXT.
  • 6
    Enter username
    • Press the field below "Username" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 7
    Enter incoming server
    • Press the field below "Server" and key in imap.telstra.com.
  • 8
    Enter incoming port
    • Press the field below "Port" and key in 993.
  • 9
    Turn on encryption of incoming email
    • Press the drop down list below "Security type".
    • Press SSL/TLS (accept all certificates) to turn on the function.
    • Press NEXT.
  • 10
    Turn on SMTP authentication
    • Press the field next to "Require sign-in" to turn on the function.
    • Press the field below "Username" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
    • Press the field below "Password" and key in the password for your Telstra email account.
  • 11
    Enter outgoing server
    • Press the field below "SMTP server" and key in smtp.telstra.com.
  • 12
    Enter outgoing port
    • Press the field below "Port" and key in 465.
  • 13
    Turn on encryption of outgoing email
    • Press the drop down list below "Security type".
    • Press SSL/TLS (accept all certificates) to turn on the function.
    • Press NEXT.
  • 14
    Select setting for retrieval of new email
    • Press the drop down list below "Sync frequency:".
    • Press the required setting.
  • 15
    Turn email notifications on or off
    • Press the field next to "Notify me when emails arrive" to turn the function on or off.
  • 16
    Turn on email synchronisation
    • Press the field next to "Sync email for this account" to turn on the function.
    • Press NEXT.
  • 17
    Enter email account name
    • Press the field below "Account name (optional)" and key in the required name.
  • 18
    Key in sender name
    • Press Your name and key in the required sender name.
    • Press NEXT.
  • 19
    Return to the home screen
    • Press the Home key to return to the home screen.

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Your phone hasn't been correctly set up for IMAP email

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No