I can't start my phone
Turn use of phone lock code on or off
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1Find "Screen lock"
- Slide two fingers downwards starting from the top of the screen.
- Press the settings icon.
- Press Security.
- Press Screen lock.
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2Create phone lock code using a pattern
- Press Pattern.
- Slide your finger across the screen to connect at least four points and press Next.
- Repeat the selected phone lock code and press Confirm.
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3Turn off use of phone lock code
- Press Screen lock and key in the current phone lock code.
- Press None.
- Press Yes, remove.
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4Return to the home screen
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Can you turn on your phone?
It's important to find out if you can turn on your phone. If you can't turn on your phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your phone.