I can't install an app
Uninstall apps
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1Open Google Play
- Press the Google Play icon.
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2Uninstall apps
- Press the menu icon.
- Press My apps & games.
- Press Installed.
- Press the required app.
- Press Uninstall.
- Press Uninstall.
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3Return to the home screen
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Can you use the phone's internet connection?
It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to install apps.