Google Pixel 9 Pro

Android 14

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I can't start my phone

Turn use of phone lock code on or off

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Security and privacy.

Press Device unlock.

Press Fingerprint and Face Unlock.

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Press the required setting.

Press Done.

Press Fingerprint Unlock.

Press I agree.

Press Start.

Follow the instructions on the screen to create the phone lock code using your fingerprint.

Press Done.

Press arrow left.

Press Screen lock and key in the additional phone lock code you created earlier.

Press None.

Press Delete.

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1
Find "Device unlock"
- Slide two fingers downwards starting from the top of the screen.
- Press the settings icon.
- Press Security and privacy.
- Press Device unlock.
2
Create phone lock code using a fingerprint
- Press Fingerprint and Face Unlock.
- Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
- Press the required setting.
- Press Done.
- Press Fingerprint Unlock.
- Press I agree.
- Press Start.
- Follow the instructions on the screen to create the phone lock code using your fingerprint.
- Press Done.
- Press arrow left.
3
Turn off use of phone lock code
- Press Screen lock and key in the additional phone lock code you created earlier.
- Press None.
- Press Delete.
4
Return to the home screen
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

The phone lock code is turned on

Turn use of phone lock code on or off

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Security and privacy.

Press Device unlock.

Press Fingerprint and Face Unlock.

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Press the required setting.

Press Done.

Press Fingerprint Unlock.

Press I agree.

Press Start.

Follow the instructions on the screen to create the phone lock code using your fingerprint.

Press Done.

Press arrow left.

Press Screen lock and key in the additional phone lock code you created earlier.

Press None.

Press Delete.

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1
Find "Device unlock"
- Slide two fingers downwards starting from the top of the screen.
- Press the settings icon.
- Press Security and privacy.
- Press Device unlock.
2
Create phone lock code using a fingerprint
- Press Fingerprint and Face Unlock.
- Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
- Press the required setting.
- Press Done.
- Press Fingerprint Unlock.
- Press I agree.
- Press Start.
- Follow the instructions on the screen to create the phone lock code using your fingerprint.
- Press Done.
- Press arrow left.
3
Turn off use of phone lock code
- Press Screen lock and key in the additional phone lock code you created earlier.
- Press None.
- Press Delete.
4
Return to the home screen
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Your phone is locked to Telstra

The SIM is faulty

Your SIM has been permanently blocked

The entered PIN is incorrect

Your phone is network locked to another operator

You're asked to key in the PUK