Personal Home
Support Centre
Device Guides
Google
Pixel XL
Basic functions
My phone doesn't respond
Google Pixel XL
Android 7.1
Search for a topic or a problem
Getting started
Basic functions
Calls, contacts & calendar
Messaging & email
Internet & entertainment
Data & wireless
Popular apps
Back to section Basic functions
My phone doesn't respond
The screen lock is turned on
There's an error in the operating system on your phone
Restart your phone
Previous step
Next step
1
Restart your phone
Press and hold
On/Off
until your phone restarts.
Did this solve your problem?
Yes
No
The screen lock is turned on
There's an error in the operating system on your phone
Restart your phone
Previous step
Next step
1
Restart your phone
Press and hold
On/Off
until your phone restarts.
Did this solve your problem?
Yes
No